Warning advice: Get the right help whilst you are away from home.
In light of the ongoing Coronavirus pandemic we have a produced a new policy to help visitors to the area navigate the health service locally in order to get the swiftest and most efficient help for their health problem. The pandemic has introduced new ways of working in General Practice nationally and these will continue even as lock down restrictions are lifted and we start to return to more normal times.
NHS 111 is the number you need to ring if you have a problem out of hours (between 6.30pm and 8.30am Monday to Friday and at weekends).
Remember, you should still phone NHS 111 if you develop any symptoms that may be related to Coronavirus, including a high temperature, a new continuous cough and any change in your sense of taste or smell.
For lost or forgotten medicines you should still contact your own surgery and ask them to send a prescription electronically (via EPS) to one of our local pharmacies.
This is the safest and most efficient way to replace any medicines. The pharmacies also offer a minor ailment service and can give advice and recommend treatments for simple problems such as sunburn, insect bites, coughs and colds.
Other problems / I think I need to see a GP
All GP surgeries are currently operating a telephone first triage service and then are offering remote consultations via either the telephone or a video link if needed.
This avoids patients walking into surgeries without pre-booked appointments to reduce patient numbers in the surgery and therefore reducing risk during the Coronavirus pandemic.
If you have a problem whilst away from home your first action should be to telephone your own surgery for help. Your own surgery has the advantage of being able to access your medical notes and often knows your personal already. In most cases your own practice should be able to solve your problem and if you need a prescriptions – this can sent electronically to a local pharmacy.
In the unlikely event that this is not the case we would ask you to phone a local GP surgery. We will then make our own assessment of the best way to help you which might include redirecting you to a more appropriate service.
Please DO NOT attend surgery unless you have been given a pre-booked appointment.
If you need medical advice or treatment but do not need to see a GP, there are some alternatives you can try instead.
- NHS 111 for non-emergency medical advice and information about local services
- a pharmacist can provide advice and treatment for minor conditions that do not need a prescription
- a minor injuries unit (MIU) provides treatment for less serious injuries, such as sprains, broken bones and wound infections
- a walk-in centre deals with minor illnesses and injuries, such as infections and rashes
- a sexual health or GUM clinic provides testing for sexually transmitted infections (STIs) and contraception advice
These services do not require you to make an appointment or register as a patient.